You have the right to withdraw from the contract and return the purchased products, without indicating the reasons, within 14 days of receiving the goods.
We remind you that the Colori del Sole products are hand-printed and are therefore the result of an artisan production process, in which the small differences between products of the same type do not represent production defects, but are distinctive characteristics of the craftsmanship.
To exercise the right of withdrawal, you are required to inform us of your decision to withdraw from this contract by means of an explicit declaration by e-mail at email@example.com indicating in the subject of the e-mail “RETURN ORDER NUMBER … ”Indicating the order number.
In the case of multiple goods ordered through a single order and delivered separately, the deadline for exercising the right of withdrawal starts from the day you acquire physical possession of the last good.
Customized items are excluded from withdrawal.
You are requested to return the goods to the address we will provide you, without undue delay and in any case within 14 days from the day you communicated your withdrawal from the order.
The substantial integrity of the product (s) to be returned is an essential condition for exercising the right of withdrawal. You are only responsible for the decrease in the value of the goods resulting from a manipulation of the goods other than that necessary to establish the nature, characteristics and functioning of the goods pursuant to article 57, paragraph 2, of the Consumer Code. As a result, during the withdrawal period, you will need to handle and inspect the goods with due diligence, in the same way that you would be allowed to do it in a shop.
The withdrawal procedure applies only to purchases made through the COLORIDELSOLE.COM website.
Once the package has been received, we will verify that all the conditions listed above have been respected: if the procedure has been carried out correctly, we will refund, unless the goods have been delivered to the Carrier, incomplete or damaged.
In this case, Colori del Sole will immediately inform you of the defects found on the products and the inability to accept the return and therefore to reimburse it.
The refund usually takes place after a few days and in any case no later than 14 days from the time the order is received. The refund will be made only and exclusively by bank transfer. In any case, you will not incur any costs due to the refund.
To cancel an order, simply make an express request by sending an e-mail to firstname.lastname@example.org – indicating in the subject of the e-mail “REQUEST FOR CANCELLATION ORDER NUMBER …” indicating the order number – within 24 hours from payment.
Once the order has been confirmed, we cannot guarantee that you will be able to block the shipment. In this case, you will have to refuse to collect the product at the time of delivery, specifying the reasons on the relative bill.
We will give you a refund equal to the purchase cost, less shipping costs (both related to the delivery of the goods, and those of return), once the item is returned to the warehouse.
If, however, it is possible to block the shipment, you will receive confirmation of the cancellation of the order by e-mail.